1. Returns and exchanges
If you are not satisfied with your purchase, you may return it within 30 days of receiving it.
- Return shipping: You are responsible for return shipping costs. Actual shipping costs will be deducted from your refund.
- Restocking fee: A fee of 15% of the product price applies if the item is returned without its original packaging or with parts or accessories missing.
- Exclusions: We may refuse a refund for used or damaged items. Sale and refurbished items are sold “as is” and are not eligible for returns or warranty coverage.
- Damaged or defective items: If your order arrives damaged or defective, we will arrange a replacement. Please contact us through the website chat within seven days of receiving it. We cover shipping costs in these cases.
2. Order cancellations
If you wish to cancel an order, please contact customer support as soon as possible.
Cancellation deadlines and fees
- Within 24 hours of placing your order: We generally accept cancellations. If payment has already been processed, we will deduct the payment provider’s processing fee from your refund: 3.4% of the amount paid, or 4.0% for PayPal and QR code payments.
- More than 24 hours after placing your order, or once dispatch preparations have begun: We generally cannot accept cancellations because arrangements and shipping preparations for large items may already be underway. If you must cancel, you will be charged shipping costs in both directions plus 20% of the order value.
Why payment processing fees are deducted
We incur a fee from the payment provider when your payment is completed. For cancellations requested by the customer, this deduction covers the actual processing cost.